Reviews for Karl Malone Polaris · page 3

So to cut a long story short, was having kind of a headache of a time with a salesman that is no longer there. But the guys in Heber were willing to give me the best deal on my trade ins so I was hooked. Called Jonny down there and he talked me off the ledge and found me a machine that fit my needs. Loaded up my trades and headed down to Heber in the morning. Once I arrived the machine wasn’t there yet. Turns out that was a blessing in disguise, cause I got to hang out almost all day with the coolest dudes in the valley. Ryder (hope that’s the spelling) is an ambitious young salesman who will actually listen to what you’re looking for. 10 out of 10 not enough stars I can give. I’m terrible with names but there’s a fella with a mustache from Louisiana, literally felt like I was talking to one of my close friends all day. Jonny the manager is the same way, service guys are awesome. Only dealership I’ll buy machines from now. Can’t say enough good things and it means something with how my interactions were with the guy that’s not there anymore, even he was great until the point he wasn’t. Again not enough stars on this site for the Heber store!

Ryder the salesman is outstanding this young man went above and beyond. He listened to my needs and wants and worked as he should to make the deal happen , I will highly recommend anyone looking for a sxs to purchase thru him and Karl malone motorsports. By far the best purchase experience I have ever dealt with. He is upfront and transparent with his sales skill. I see this young man working his way up with the dealership.

Nice sales guys really. 3 out of 5 though because they were trying to hide that the carburetor needed cleaning badly and gave me other excuses. They did do it though after I noticed. Upon getting the motorcycle home I noticed the whole left rear foot peg assembly was missing which they hid from me or just didn’t notice themselves because they don’t look their machines over before re-selling. I have tried contacting them to see if they can cut me a deal on a replacement part but they are ghosting me. Also, expect to pay about $300-$350 on fees (this does not include taxes or registration). Overall I feel this dealership needs improvement. Did not walk away with confidence in this dealership. Update: the company did get in touch with me after the original review and got me the missing part (both sides even though only one side was needed) for free plus a little gift. Feel the need to up the rating as they went beyond what I expected them to do to make it right. Way to go! You rock!

Had a great experience here, the staff and sales guys were great. Nick helped us out with finding the right machine for the family. Gave a us dealership tour and made us feel more than just customers. Overall great experience.

Seth is a beast, got me everything I wanted! They have a customer for life with me! Jonny in finance also killed it!

Hudson and Jonny were great. They answered all of our questions and got us the best deal 10/10

This was my first purchase of a side by side though a dealership and Hudson and Jonny at Karl Malone power sports heber made it very easy and straightforward it was a great experience and it was nice having all of my questions answered and when I am ready for my next one I will definitely come back. I would highly recommended them.

Dean in parts is a super solid guy! I was in a pinch with some parts for my sled and he was able to help me out! Very knowledgeable and helpful 🤘

My measure of great customer service isn’t when everything goes right - that’s easy. It’s when things happen - and the business responds with integrity that tells me who they really are. I bought my sled from the Glenwood location last spring before they sold the dealership. Fast forward to when we finally had enough snow for me to take the sled out - and I had a random bolt break. One phone call later, and David and Seth took care of my warranty coverage. It was perfect customer service in a situation where most companies would have put roadblocks up to avoid doing the right thing. That is the kind of business that I will return to every single time. Thanks guys!

Very easy to deal with