Explore More at Karl Malone Polaris · Heber, UT

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Go see John, Johnny & Seth for a great experience! We worked with John for a few days while we figured out what machine we wanted. We had never owned a side by side before and honestly started out looking at four wheelers before we finally landed on a Polaris General XP 1000, with the help of John and his patience in answering all of our questions. Never once did we feel like we were being pushed or rushed like other places. Seth and Johnny the managers were great as well and went above and beyond to get us the exact machine we wanted from another location. They all made it a good time and it felt more like bantering with friends than dealing with sales people. A great group here. We highly recommend taking your business to this specific location to look for your next adventure!

Ryder was the first person I talked to, he was so cool and friendly the whole duration of my visit! The whole staff is amazing and just the best people you'd want to sell you a bike! Seth was very knowledgeable and knew his bikes like the back of his hand, he too was awesome and went out of his way to help me get my first bike! There was an honorable mention is Choi! These guys were great and we're just as excited for me to get the bike as I was. If your looking for anything bike, or cart basically anything with 2 wheels these guys are definitely the ones to go to!

Had a great salesman named Choi at Karl Malone Polaris in Heber, Utah. He was extremely helpful and very pleasant to deal with. We drove from Montana because Karl Malone Has a large inventory and the perfect Xpedition for us. John made sure our paper work was correct and we bought an extended 5 year bumper to bumper warranty. No worries for 5 1/2 years. The parts manager explained the many accessories options that are available. We never had this good of a buying experience at any car dealers. Chori even helped me tie down the xpedition on my trailer. They made us feel important as buyers. Thank you to the whole gang at Karl Malone Polaris in Heber, Utah. Now, let's hit the trails! Even the cat liked it.

So to cut a long story short, was having kind of a headache of a time with a salesman that is no longer there. But the guys in Heber were willing to give me the best deal on my trade ins so I was hooked. Called Jonny down there and he talked me off the ledge and found me a machine that fit my needs. Loaded up my trades and headed down to Heber in the morning. Once I arrived the machine wasn’t there yet. Turns out that was a blessing in disguise, cause I got to hang out almost all day with the coolest dudes in the valley. Ryder (hope that’s the spelling) is an ambitious young salesman who will actually listen to what you’re looking for. 10 out of 10 not enough stars I can give. I’m terrible with names but there’s a fella with a mustache from Louisiana, literally felt like I was talking to one of my close friends all day. Jonny the manager is the same way, service guys are awesome. Only dealership I’ll buy machines from now. Can’t say enough good things and it means something with how my interactions were with the guy that’s not there anymore, even he was great until the point he wasn’t. Again not enough stars on this site for the Heber store!

Nice sales guys really. 3 out of 5 though because they were trying to hide that the carburetor needed cleaning badly and gave me other excuses. They did do it though after I noticed. Upon getting the motorcycle home I noticed the whole left rear foot peg assembly was missing which they hid from me or just didn’t notice themselves because they don’t look their machines over before re-selling. I have tried contacting them to see if they can cut me a deal on a replacement part but they are ghosting me. Also, expect to pay about $300-$350 on fees (this does not include taxes or registration). Overall I feel this dealership needs improvement. Did not walk away with confidence in this dealership. Update: the company did get in touch with me after the original review and got me the missing part (both sides even though only one side was needed) for free plus a little gift. Feel the need to up the rating as they went beyond what I expected them to do to make it right. Way to go! You rock!